Alight is hiring for the role of Team Member- Customer Service (T1)! Responsibilities of the Candidate: • 100% of production time to be spent logged in on calls • Answer calls with an approach to deliver positive customer satisfaction • Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision • Maintain internal & client defined quality on calls • Understands and contributes positively in meeting client SLA's & targets • Adheres to Customer Service Attendance & Accountability policies • Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently • Take complete ownership of self-learning & development • Ensuring proper documentation and follow-ups and follow SOP's • Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. • Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. • Work with leads to ensure delivery in accordance with standard operating procedures Requirements: • Graduate in listed discipline (BA, B.Com, BCA aggregate marks of >=55% ( No Gaps / Failure throughout Graduation) • Work Experience of 0-2 years for International Customer Service "Voice" • Prior Customer Service experience would be preferred • Excellent verbal and written communication skills with least grammatical errors • Basic computer operating skills required (MS- Office Applications) • Appropriate Typing speed to be able to efficiently manage documentation during/post interaction • Ability to work evening/night shifts • Good analytical skills & attention to detail.