Job Title / Role: Service Delivery Head-Insurance Key Skills: Policy Center, Billing Center, Claims Center, Guidewire/PEGA, Agile methodology, Insurance domain Experience: 15-22 years Location: Hyderabad Mode: Work From Office We at Coforge are hiring Service Delivery Head-Insurance with the following skillset: Key Responsibilities: 1. Application Delivery Leadership • Own end-to-end delivery and performance of Guidewire platforms—Policy Center, Billing Center, Claims Center. • Govern application development, enhancements, production support, and system integration. • Establish predictable Agile/DevOps execution frameworks to ensure high-quality releases. • Ensure platform functional stability, scalability, and performance to meet business needs. 2. Multi-Portfolio IT Service Delivery Management • Oversee delivery of associated insurance applications (rating engines, portals, document mgmt., integrations). • Define and enforce SLAs, KPIs, OLAs for development, support, and operational services. • Govern incident, problem, and change management; reduce defects and MTTR. • Drive service reliability engineering (SRE) culture to enhance resiliency. 3. Transformation, Modernization & Cloud • Lead modernization and upgrade initiatives for Guidewire platforms. • Support migration to Guidewire Cloud Platform (GCP) where applicable. • Champion microservices/API modernization, digital integration, and ecosystem expansion. • Drive CI/CD automation, cloud adoption, and DevOps practices. 4. Stakeholder & Business Partnering • Act as senior engagement leader with global IT, product, and insurance operations executives. • Engage underwriting, claims, billing, and distribution leaders to align service delivery with business goals. • Provide executive-level reporting on delivery performance, risks, and outcomes. • Manage escalations with diplomatic yet firm resolution leadership. 5. Governance, Risk & Compliance • Ensure compliance with InfoSec, regulatory, data governance, business continuity standards. • Maintain audit readiness, drive risk remediation, and ensure documentation quality. • Govern vendor partnerships and manage offshore/nearshore partner models. 6. Continuous Improvement & Value Engineering • Drive value realization and cost optimization programs within application delivery services. • Identify opportunities for automation, process streamlining, and productivity uplift. • Standardize delivery methodologies, engineering practices, and operating models. • Leverage analytics & data insights to improve platform performance and delivery predictability. 7. Strategic Planning & GCC Capability Scale-up • Contribute to multi-year roadmap for Guidewire application portfolio, upgrades, and transformation programs. • Drive demand planning, resource capacity management, workforce scaling, and skill evolution. • Partner with global leaders to identify additional workstreams for GCC expansion. • Build and strengthen GCC Center of Excellence (CoE). 8. People & Organizational Leadership • Lead, mentor, and develop Guidewire engineering & service delivery teams. • Drive talent strategy, skill development, and certification uplift (especially Guidewire + cloud). • Establish a culture of high performance, accountability, and continuous learning. Qualifications: • 15 to 22 years of IT experience with minimum 6–8 years in platform delivery leadership. • Expertise in managing PolicyCenter, BillingCenter, and ClaimsCenter implementation/support. • Demonstrated success leading global IT delivery in GCC or similar distributed models. • Strong background in ITIL/ITSM, Agile/DevOps methodologies. • Bachelor’s degree in Engineering/Computer Science; MBA preferred. Preferred Skills: • Cloud experience along with Guidewire/Duckcreek platforms strongly preferred. • Familiarity with complementary ecosystem platforms (e.g., rating engines, CRM, DMS). • Experience in insurance domain preferred. • Familiarity with GCC operating models • Lean Six Sigma certification is a plus. • Strong executive communication and stakeholder engagement skills. • Experience managing large technology/vendor partnerships.