About the job: APPLICANTS WITH 1 - 2 YEARS OF SIMILAR EXPERIENCE IN ANY BRAND HOTELS ARE CONSIDERED Administration • Prepare the daily guests' amenity list and distribute it to the respective department. • Print and distribute guests' Special remarks report (based on profile notes and previous history) • Check the previous nights no show and pull-out amenities accordingly. • Updates and maintains all guests' history files. • Prepare welcome letters VIP folders for all VIP guests. • Prepare special guests' letter (i.e. Birthday, Anniversary, Honeymoon etc). Operational • Order and ensure timely delivery of amenities for all arrival and in house VIP and Suite guests. • Inspect the rooms of all VIP and Suite guests prior to their arrival at the hotel. • Cover shifts on the guest services' desk in accordance with duty roster. • Cover shifts on the lobby duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and Suite guests • Attend to special requests made by VIP and Suite guests prior to, during or after their stay. • Print and action Guests Relations' trace report. • Meet and escort arriving guests to their rooms whenever possible after the registration. Procedure has been completed at the front desk. • Carry out courtesy calls to VIPs and Suites. • Assist in the writing and maintenance of guests history. • Provide tours of the hotel and its facilities as requested. • Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. • Assist with group registration when required. • Ensure the Guest Relation's desk / lobby is covered at all times • Maximize revenue by participating in upsell programs. Financial • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests. • Take advance payment guarantee on check-in for all guests according to the Hotel's Credit Policy. • Ensure that care is taken in the handling of all operating equipment so as to minimize breakage/damage. • Ensure all bills are checked for accuracy prior to presentation. • Adhere to all Millennium cashiering and cash handling procedures at all times. • Demonstrate knowledge of individual contribution to department objectives. • Suggest to manager or departmental trainer any training needed to enhance performance. Appearance & Presentation • Uses positive body language • Personal presentation reflects positive & professional image • Adheres to company and departmental grooming standards Communication • Seeks first to understand & then to be understood • Listens actively and process information before responding • Communicates verbally in clear and concise manner using English • Written communication skill is appropriate for the needs of position Work Practices • Follows standard operating procedures and policies • Accepts direction willingly and supports manager's decision • Keeps work area clean and organized • Follows safe and healthy work practices Decision Making / Problem Solving • Proactively identifies and willingly accepts responsibility for solving problems • Thinks creatively to identify solutions • Offers alternatives where appropriate Integrity • Is honest and sincere in dealings with customers and colleagues • Treats all colleagues and customers with respect and does not discriminate against others Teamwork • Works positively with others and contributes actively to promote a healthy team spirit • Assists others willingly • Values differences within the team Others • Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader. • Comply with the Hotel's health, safety and hygiene procedures and products. • Be aware of the Hotel's fire and emergency procedure. • Carries out any other duties and responsibilities as assigned. Who can apply: Only those candidates can apply who: • have minimum 1 years of experience Salary: Competitive salary Experience: 1 year(s) Deadline: 2035-01-01 00:00:00