Job Summary Flipkart is seeking a dynamic and highly organized Hub Incharge to lead the last-mile delivery operations from our designated hub. As the Hub Incharge, you will be responsible for overseeing the smooth functioning of last-mile logistics, managing delivery partners, ensuring timely order fulfillment, and upholding service-level agreements. This is a fast-paced role requiring strong leadership, data-driven decision-making, and a hands-on approach to logistics and operational excellence. Key Responsibilities • * Oversee end-to-end last-mile delivery operations from the hub, ensuring timely dispatch and delivery of packages. • * Lead and manage a team of delivery executives, supervisors, and support staff. • * Monitor key performance indicators (KPIs) including on-time delivery rate, delivery productivity, and customer satisfaction. • * Ensure compliance with safety standards, process adherence, and SOPs across all delivery operations. • * Implement real-time issue resolution to handle delivery delays, escalations, and customer complaints. • * Coordinate with internal stakeholders such as warehouse teams, transport partners, and customer service. • * Analyze daily performance reports and delivery data to identify areas of improvement and optimization. • * Manage staffing, rostering, and training of delivery personnel. • * Ensure the physical and digital accuracy of inventory movement at the hub. • * Maintain and oversee hub infrastructure, assets, and technology systems used in operations. • Required Skills and Qualifications • * Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. • * Strong operational and leadership skills with a high level of initiative and accountability. • * Ability to manage large teams and deliver under tight deadlines. • * Excellent communication and interpersonal skills. • * Sound knowledge of delivery operations, routing, and transportation logistics. • * Familiarity with mobile logistics apps, handheld delivery tools, and dashboard-based reporting. • Experience • * 2–4 years of experience in logistics, supply chain, e-commerce operations, or hub/inventory management. • * Prior experience in managing last-mile delivery operations or leading delivery teams is preferred. • Working Hours • * 6 days a week (rotational weekly off) • * Shift-based operations (morning and evening shifts based on region and volume) • * Flexibility required during festive seasons or high-volume periods • Knowledge, Skills, and Abilities • * Proficiency in Microsoft Excel, logistics dashboards, and delivery tracking tools. • * Deep understanding of last-mile delivery challenges and route optimization. • * Ability to troubleshoot on-ground operational issues with speed and efficiency. • * Strong analytical and problem-solving skills. • * Leadership qualities to guide and motivate a field-based workforce. • Benefits • * Competitive salary with performance-based incentives • * Health insurance and accidental coverage • * Travel and mobile allowances • * Opportunity to work with one of Indias top e-commerce platforms • * Training and career development opportunities • * Employee discounts on Flipkart products • Why Join Us? At Flipkart, we do not just deliver packages—we deliver happiness. As a Hub Incharge, you will be at the core of our customer promise, ensuring that every product reaches its final destination smoothly and on time. Be part of an innovative, fast-growing logistics ecosystem where your contributions drive real-time customer satisfaction. Join Flipkart and be the force behind Indias e-commerce transformation. How to Apply Interested candidates can apply by visiting the official Flipkart careers portal or email their updated resume to us with the subject line: Application for Hub Incharge – Last-Mile Operations. Shortlisted candidates will be contacted for further rounds including interviews and site visits.