Summary: <\/b> <\/b><\/div> <\/div>We are seeking a highly motivated and experienced individual to join our Customer Service department as an Executive. The ideal candidate should have at least 1 year of experience in a similar role and possess excellent communication and problem -solving skills. As an Executive, you will be responsible for providing exceptional customer service and ensuring customer satisfaction. <\/div> <\/div>Company Does not provide any Cab Facility (US PROCESS - NIGHT SHIFT)<\/b> <\/div> <\/div>Roles and Responsibilities:<\/b> <\/span><\/div>Responding to customer inquiries and resolving issues in a timely and professional manner. <\/span><\/li>Handling escalated customer complaints and finding effective solutions. <\/span><\/li>Providing product information and assistance to customers. <\/span><\/li>Monitoring customer feedback and suggesting improvements to enhance the customer experience. <\/span><\/li>Collaborating with other departments to ensure seamless communication and service delivery. <\/span><\/li>Maintaining accurate customer records and documentation. <\/span><\/li>Assisting with training and mentoring new customer service representatives. <\/span><\/li>Participating in team meetings and contributing ideas to improve customer service processes. <\/span><\/li><\/ul> <\/div><\/span> Requirements<\/h3> Qualifications<\/b>: <\/div> <\/div>Bachelor's degree in Business Administration or related field.<\/span> <\/li>At least 0 -2 year of experience in a customer service role.<\/span> <\/li>Excellent communication skills, both verbal and written.<\/span> <\/li>Strong problem -solving abilities and attention to detail.<\/span> <\/li>Ability to work well under pressure and meet deadlines.<\/span> <\/li>Proficiency in Microsoft Office applications.<\/span> <\/li>Customer -focused mindset and a passion for delivering exceptional service<\/span> <\/li><\/ul> <\/div><\/span>