• Handle escalations and provide expert-level support for international voice process operations. • Mentor and guide team members to improve performance and ensure adherence to quality standards. • Collaborate with operations and training teams to identify process gaps and implement improvements. • Manage complex customer queries with professionalism and ensure high customer satisfaction. • Participate in calibration sessions to maintain consistency in communication and service delivery. • Support management in achieving process KPIs and driving operational excellence. • Flexibility to work in shifts as per process requirements. Requirements: • Graduate with 3 to 4+ years of experience in international voice process. • Candidates from international chat process may apply if willing to transition into voice process. • Current SME designation preferred for higher LPA consideration. • Excellent verbal and written communication skills. • Immediate joiners will be given priority. Skills: Sme, Subject Matter Expert, International Voice Process, Customer Service Experience: 3.00-8.00 Years