Customer Service Head – HVAC Location: Kurla, Mumbai Employment Type: Full-Time Experience: 8-10 Years About the Company: ACME MEP Services is a leading provider of Mechanical, Electrical, Plumbing (MEP) and HVAC solutions, delivering high-quality engineering services across commercial, residential, and industrial projects. About the Role: ACME MEP Services is seeking an experienced Customer Service Head – HVAC to lead post-sales service operations, manage AMC portfolios, and drive customer satisfaction initiatives. This role requires strong leadership capabilities, technical expertise, and the ability to manage service teams while ensuring high-quality service delivery. Key Responsibilities: • Lead HVAC service operations including maintenance, repairs, and AMC services • Manage and grow AMC (Annual Maintenance Contract) portfolio and service revenue • Ensure timely service delivery as per SLAs and client expectations • Handle key client relationships and resolve escalations effectively • Develop and implement service processes, SOPs, and performance metrics • Monitor field teams to ensure productivity and quality standards • Drive customer satisfaction and retention strategies Requirements: • Bachelor’s degree in Mechanical Engineering or a related field • 10–15 years of experience in HVAC service operations • Strong experience in AMC management and service team handling • Experience in commercial HVAC systems such as VRF, chillers, AHUs, and ducting • Proven leadership and team management skills Key Skills: • Strong technical knowledge of HVAC systems • Customer relationship management • Service operations and SLA management • Team leadership and problem-solving • Communication and stakeholder management What We Offer: • Competitive salary package • Leadership role with high responsibility • Opportunity to manage large-scale HVAC operations • Growth-oriented and dynamic work environment Pay: ₹80,000.00 - ₹90,000.00 per month Work Location: In person