To provide exceptional customer service and support for airline passengers and clients, ensuring smooth operations and compliance with airline standards as a General Sales Agent (GSA). Key Responsibilities: • Customer Interaction: • Handle inquiries via phone, email, and in-person regarding flight schedules, fares, and services. • Assist passengers with reservations, ticketing, cancellations, and modifications. • Provide accurate information on airline policies, baggage rules, and travel requirements. • Operational Support: • Coordinate with airline headquarters for flight updates and operational changes. • Manage check-in processes and ensure compliance with airline procedures. • Handle special service requests (SSR) such as meal preferences, wheelchair assistance, etc. • Issue Resolution: • Address customer complaints and escalate issues when necessary. • Ensure timely resolution of disruptions like delays or cancellations. • Sales & Revenue: • Promote airline products and services to maximize revenue. • Assist travel agents and corporate clients with group bookings and fare negotiations. • Documentation & Reporting: • Maintain accurate records of transactions and customer interactions. • Prepare daily/weekly reports for airline management. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: • Health insurance • Provident Fund Education: • Bachelor's (Preferred) Work Location: In person