Customer Care Manager The Customer Care Manager is accountable for end-to-end service delivery and customer care operations at Lindstrm. The role ensures consistent service quality, contractual compliance, customer satisfaction, and profitable service delivery while leading and developing service teams. • *Key Responsibilities** Service & Delivery Ownership • Own the complete service lifecycle including onboarding, delivery, renewals, and operations • Ensure adherence to SLAs, contracts, hygiene, safety, and quality standards • Monitor and improve service KPIs • *Customer Care & Experience** Act as the primary escalation owner for service issues • Drive complaint resolution, root cause analysis, and preventive actions • Lead customer engagement initiatives, service reviews, and retention actions