Fuel your future with a role that’s built on connection. At Fusion CX, we believe great conversations lead to even greater outcomes. As a Customer Care Executive in Howrah, you will be the first point of contact, providing support, guidance, and assistance to customers with empathy and clarity. Whether you're speaking to a loyal customer or someone reaching out for the first time, you’ll have the opportunity to make a genuine difference. We are hiring in large numbers, and now is your moment to be part of something impactful. Apply now! Job Description About the Role As a Customer Care Executive, you will be responsible for resolving customer queries and complaints over phone calls, delivering consistent support and service excellence in every interaction. Key Responsibilities • Manage inbound customer calls professionally and efficiently • Address and resolve customer issues, queries, and complaints with empathy • Maintain detailed call logs and execute required follow-ups • Ensure consistent service delivery and maintain quality standards Job Requirements Qualifications & Requirements • 0 to 1 year of experience • Minimum qualification: Any Graduate • Good verbal communication skills in both English and Hindi • Basic computer literacy and proficiency in MS Office / Google Sheets / Google Docs • Strong analytical skills and logical reasoning • Prior experience or knowledge in e-commerce will be an advantage • Willingness to work in a split shift is required Why Join Fusion CX? At Fusion CX, we go beyond jobs; we build careers grounded in trust, inclusion, and growth. • A workplace that hears you: Every employee's voice matters in shaping how we work and grow. • A learning-led culture: You’ll receive ongoing support through mentorship, upskilling, and leadership pathways. • A team that empowers: Collaborate with a diverse workforce that drives collective success. • A purpose that inspires: Play a meaningful role in transforming customer experiences across the globe. If you are ready to use your communication skills to create a genuine impact, we are ready to welcome you. Join us as a Customer Care Executive in Fusion CX in Howrah. Join a growing team — numerous positions open for immediate hiring!