Client Relations Coordinator (Sales)

Thomas Cook India Limited
location

india, Karnataka, Mysuru

Full–time

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Please find the JD. Role- Assistant Manager- Sales Location- Agartala Responsibilties:- • Responsible to achieve daily / weekly / monthly targets as specified by the BM • Maintain & follow grooming standards as specified in the SOP Manual • Adhere to Enquiry Management & Booking Process as specified in the SOP Manual • Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents • Ensure that customer is provided with complete details pertaining to the product & cost • Responsible for relationship building and servicing the city PSA & TAs • To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings • Responsible to coordinate with service team for post-sale process10. Maintain Daily Sales Report • Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on new offers • Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction • Adhere to company policy and systems • Ensure zero monetary losses by cancellation of liabilities and timely collections Skills required - - Travel Sales, Leisure Sales, Holiday Sales, Itinery, Holiday Packages.

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Job type Full–time
Salary
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Experience - years