Position: Centre Head – Clinics (Females Only) Locations: Bengaluru (5 Openings) Department: Operations – Clinics Experience: 6–10 years (at least 3 years in a leadership role) Compensation: Best in Industry Role Overview The Clinic Centre Head is accountable for the overall performance of the clinic – owning revenue, customer experience, and operational excellence. This role involves leading cross-functional teams (slimming, beauty, dermatology, and support staff), driving sales, ensuring compliance, and delivering a superior client experience aligned with brand standards. Key Responsibilities Business & Sales Growth • Deliver clinic revenue and profitability targets. • Drive sales through consultations, upselling, cross-selling, and service bundling. • Track daily/weekly MIS and ensure KPIs are met. Operations & Service Excellence • Ensure smooth functioning of all clinic services (slimming, beauty, dermatology, wellness). • Maintain hygiene, safety, and quality standards. • Oversee inventory, billing, and cash management processes. Team Leadership • Manage, coach, and motivate the clinic team (Centre staff, Slimming Heads, Beauty Heads, Counselors). • Conduct regular reviews and performance appraisals. • Build a culture of accountability, service, and sales focus. Customer Experience • Ensure every client receives a consistent, high-quality experience. • Resolve escalations and ensure high NPS & client retention. • Implement loyalty and referral programs. Compliance & Reporting • Adhere to company SOPs and statutory requirements. • Ensure proper documentation for audits and reviews. • Provide regular performance updates to regional leadership. Business Development • Build local tie-ups (RWAs, corporates, gyms, wellness camps) for footfall generation. • Partner with marketing & BTL teams for city-specific activations. Candidate Profile • Graduate / MBA preferred. • 6–10 years of experience in healthcare, wellness, hospitality, or retail services. • Proven track record of delivering revenue & leading teams. • Strong leadership, communication, and problem-solving skills. • Customer-first mindset with high ownership. • Open to working in a fast-paced, target-driven environment.