Hello, Please share your updated resume at [email protected] if interested. Thank you ! • Manage a Headcount of 400-500 resources based out of multiple locations • Manage P&L and efficiency goals for the above span • Manage and meet the defined SLA (Exceed the service levels agreements benchmarks - Productivity, Quality, Turn Around Time) • Manage process knowledge through PKTs. • Performance Management. Optimum staff availability and utilization • Talent Engagement & Development. Meeting the expected NPS score • Succession Planning • Control Annual Voluntary Attrition • Implement Process Improvement Ideas (Automation/Change in workflow) that improves the Productivity/Quality/Turnaround Time • Successful POC on project assigned • Expansion of HCC inhouse coding capabilities • Meeting all the expectation of the onshore Customer facing and Operations teams. • Effective and timely communication with all stake holders based on various requirements Regards, Talent Acquisition Team | COTIVITI