Software Implementation & Management Implement and manage Facility Management Software (complaint management, asset tracking, AMC tracking) Ensure all sites use the system effectively (tickets, reports, logs) Coordinate with software vendors for setup, customization, and training 2. Digitization of Operations Convert manual registers into digital formats (checklists, logs, reports) Create SOP-based workflows (complaints, maintenance, inspections) Automate reporting (daily / monthly reports for clients) 3. Data & Reporting Prepare dashboards and MIS reports for management Identify gaps and suggest improvements 4. Site Coordination Train Facility Managers, supervisors, and CREs on software usage Ensure compliance across sites Act as bridge between operations team and management 5. Process Improvement Standardize operations across all sites Introduce automation tools (mobile apps, QR-based systems, attendance systems) Improve customer experience through faster response systems